Warranty and Return Policies

 

Warranty and Return Policies

 

Warranty and Return Policies

 

Warranty on wELDED STRUCTURES

Industrial Mobile Welded Products

Mobile Welded Products: are warranted against defects in materials and workmanship for a period of one year from the date of shipment. Note: Purchased parts that become part of a final assembly default to the original manufacturers warranty.

Mobile welded structures include but are not limited to Weldcoa Pallets, Cylinder Carts, Gas Packs but also covers any welded product that can be transported via, forklift, crane or products that roll. (This category does not include or cover Medical Mobile Products.) Weldcoa has made its reputation on manufacturing long life, durable products. However, Weldcoa can not anticipate every environment where our products may be used therefore Weldcoa cannot guarantee the life of a product (unless it has been specifically designed to do so) if it is exposed to:

  • A corrosive environment • Saltwater
    • Extreme Cold or Heat
• Flooding

Medical Mobile Welded Products

  • Wild Fires
• Earthquakes
• Extreme weather: Tornadoes/Hurricanes/Tsunami etc.

Mobile Welded Products: are warranted against defects in materials and workmanship for a period of 90 Days from the date of shipment. Note: Purchased parts that become part of a final assembly default to the original manufacturers warranty.

Medical mobile welded equipment includes but are not limited to Medical Oxygen Storage & Transportation Products. Weldcoa is pleased to provide you with a very cost effective product line that meets DOT requirements where applicable. Weldcoa can not anticipate every environment where our products may be used therefore Weldcoa cannot guarantee the life of a product (unless it has been specifically designed to do so) if it is exposed to:

  • A corrosive environment • Saltwater
• Extreme Cold or Heat
• Flooding

Fixed Weldcoa Products

  • Wild Fires
• Earthquakes
• Extreme weather: Tornadoes/Hurricanes/Tsunami etc.

Fixed Welded Products: are warranted against defects in materials and workmanship for a period of one year from the date of shipment. Note: Purchased parts that become part of a final assembly default to the original manufacturers warranty.

Fixed welded structures include but are not limited to Weldcoa Industrial Cylinder Fill Systems, Medical Cylinder Fill Stations, Cylinder Cluster Fill Systems, Liquid Cylinder Fill Systems, Racks, Islands, Booster Stations and Stanchions
but also covers any welded product that is bolted/anchored to a base or structure. Weldcoa has made its reputation on manufacturing long life, durable products. However, Weldcoa can not anticipate every environment where our products may be used therefore Weldcoa cannot guarantee the life of a product, unless it has been specifically designed to do so, if it is exposed to:

  • A corrosive environment • Saltwater
• Extreme Cold or Heat
• Flooding
  • Wild Fires
• Earthquakes
• Extreme weather: Tornadoes/Hurricanes/Tsunami etc.

In general, Weldcoa’s welded products have historically proven to work in a range from 10 years to 30 years and in some cases still counting. Weldcoa products work hard every day, all day, just like our clients.

 

Warranty on electronics

In-house Electronics

Weldcoa’s internal panel shop is UL certified. Our 100% guarantee of satisfaction takes affect as soon as the panel is activated. Weldcoa guarantees that the panel will perform the job that it was designed to do flawlessly at start up. If it doesn’t we will either replace it for one that does perform properly or we will fix it on site. All In-House Electronic is warranted for a one-year period from delivery.

3rd party Electronics

Weldcoa does everything within it’s power to purchase electronics from reputable providers. All guarantees and warrantees that are permitted to transfer with the resale of the equipment are the responsibility of the third party provider. Any issues that occur within the first year, from delivery of equipment to our clients, will be covered by Weldcoa as part of our first year guarantee of satisfaction.

 

Warranty on AUTOMATION/SOFTWARE

In-house Automation/Software

Weldcoa’s internal Automation and Software is developed 100% by Weldcoa programmers. Our 100% guarantee of satisfaction takes affect as soon as the Automation/Software is activated. Weldcoa guarantees that the Automation/ Software will perform the job that is was designed to do flawlessly at start up. If it doesn’t we will fix it on site. All In-House Automation/Software is warranted for a one-year period from delivery.

3rd Party Automation/Software

The majority of Automation/Software that Weldcoa uses is programmed in house however some projects require us
to use 3rd party developed Automation/Software. Weldcoa does everything within it’s power to purchase 3rd party Automation/Software from reputable providers. All guarantees and warrantees that are permitted to transfer with the resale of the equipment/automation/software are the responsibility of the third party provider. Any issues that occur within the first year, from delivery of equipment to our clients, will be covered by Weldcoa as part of our first year guarantee of satisfaction.

 

Return Policy

Cancellation of Contract and Unique Orders

Due to lead time and monetary requirements necessary to order materials for customer orders, it is necessary to enforce a monetary fee for all cancelled orders and contracts. If the materials are unique for the customer in type or in volume, the customer is required to pay 100% of the value of the materials in production, stock or on order that cannot be cancelled. In this case, we will gladly ship all of the materials to you at your own expense.

At Weldcoa’s discretion, if it is possible to readily use the materials for other orders or products, the customer will be charged 15% of the value of the materials in stock or on order which cannot be cancelled with the suppliers.

Cancellation of Orders in Production

For orders, which have already started production, the customer will be required to pay a 5% order cancellation fee and standard parts, and 15% of the quote price if the product may be finished and sold to another customer. If the product is unique for their specifications, they will be charged 100% of the value of the materials in production.

Cancellation of Completed Orders

At Weldcoa’s discretion, for items which have completed production, the customer will be required to pay 5% on standard parts, and 15% of the quoted price on non-standard products as an order cancellation fee is the product can be sold to another customer. If the product is unique for their specifications, they will be charged 100% of the quoted price. In this case, we will gladly ship all of the finished goods to the customer at their expense. The value must be paid in full before finished goods are shipped.

Return/Credit of Delivered Product

At Weldcoa’s discretion, for standard Weldcoa items delivered to a customer returns to Weldcoa for refund or credit, there will be a 15% restocking fee. Unique items, which are particular to the customer’s specifications, may only be returned if approved by our Vice President. For these products, the minimal fee is 25% of the price of the product and may require additional costs to convert the product into something which may be sold to another customer.

 

Cancellation Policy

Cancellation of Contract and Unique Orders

Due to lead time and monetary requirements necessary to order materials for customer orders, it is necessary to enforce a monetary fee for all cancelled orders and contracts. If the materials are unique for the customer in type or in volume, the customer is required to pay 100% of the value of the materials in production, stock or on order that cannot be cancelled. In this case, we will gladly ship all of the materials to you at your own expense.

At Weldcoa’s discretion, if it is possible to readily use the materials for other orders or products, the customer will be charged 15% of the value of the materials in stock or on order which cannot be cancelled with the suppliers.

Cancellation of Orders in Production

For orders, which have already started production, the customer will be required to pay a 5% order cancellation fee and standard parts, and 15% of the quote price if the product may be finished and sold to another customer. If the product is unique for their specifications, they will be charged 100% of the value of the materials in production.

Cancellation of Completed Orders

At Weldcoa’s discretion, for items which have completed production, the customer will be required to pay 5% on standard parts, and 15% of the quoted price on non-standard products as an order cancellation fee is the product can be sold to another customer. If the product is unique for their specifications, they will be charged 100% of the quoted price. In this case, we will gladly ship all of the finished goods to the customer at their expense. The value must be paid in full before finished goods are shipped.

Return/Credit of Delivered Product

At Weldcoa’s discretion, for standard Weldcoa items delivered to a customer returns to Weldcoa for refund or credit, there will be a 15% restocking fee. Unique items, which are particular to the customer’s specifications, may only be returned if approved by our Vice President. For these products, the minimal fee is 25% of the price of the product and may require additional costs to convert the product into something which may be sold to another customer.

 

If you have any questions regarding our warranty, return or cancellation policies, please contact our QUALITY control & Safety Team at (630) 806-2000 or by email at francisco@weldcoa.com 

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